DELIVERY & RETURNS

DELIVERY

Delivery for all orders below £150 is £4.95.

Deliveries of £150 and over are free of charge.

All orders are delivered by Royal Mail and will require a signature. Delivery time is between 3 and 5 days. In sale periods this may be longer. If your order is urgent, please call 020 8892 7003.

Currently we are only shipping to the UK via the website. In exceptional circumstances, we may deliver overseas. Please call 44 20 8892 7003 if you require delivery outside of the UK.

RETURNS

Dolly Rock will refund or exchange any item bought online, provided the item is returned within 14 days of purchase. Sale items must be returned within 7 days.

The item(s) should ideally be returned in the original packaging and must be accompanied by the Returns Form sent with the item and with tags attached.

Footwear must be returned in the original box. Footwear returned without their original boxes will not be accepted.

We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.

Refunds will be processed within 5-7 days from receipt of your item(s). The original purchaser’s credit card will be re-creditted for the item(s) amount paid less the delivery costs. Please note that delivery costs for all returns are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. We advise returning items by registered post and obtaining a proof of posting receipt from the Post Office, as we regret we cannot be responsible for goods lost or damaged in transit.

Please note that refunds apply only to items bought online. Items bought in store are non-returnable.

Your statutory rights are not affected by any of the above.

PLEASE SEND ALL RETURNS TO:

DOLLY ROCK, 14 CROWN ROAD, TWICKENHAM TW1 3EE

EXCHANGE

Dolly Rock will exchange any item for the same item in a different size, subject to availability. If a different item is preferred, please return the item and place a new order.